Appointments
Appointments are recommended but not necessary. We welcome drop-in appointments and will
happily accommodate your needs to the best of our ability. If you would like to secure a time for your service feel free to
schedule an appointment in advance with your favorite technician or with one of our other qualified staff members. Large groups
and multiple services are best accommodated with appointments scheduled in advance to insure ample availability of staff members.
Late Arrival
If you are
running late for your appointment, a phone call would be recommended. Late arriving appointments cannot be guaranteed of a
service time slot. Late arrivals may be subject to an adjusted appointment duration or given away to a standby client.
Cancellation Policy
Scheduled
“services" are for your convenience, and we do set that time aside for you. Should a cancellation or date change be
necessary, we require a minimum of 24-hours notice for any single service. Multiple services and group parties are secured
with an active credit card. A 48-hour notice is required for any multiple service or spa package cancellation or date change.
In the event that you fail to meet these cancellation time frames, the full service will be charged as a cancellation fee
for all reserved appointments. Should you reschedule your service or services for a future date, then the cancellation fee
will only be 50%. All no show appointments will be charged for the entire service. “No Show Clients” may be required
to reserve any future appointments with a credit card.
Gratuity
The prices of our
services do not include gratuities. If you feel you have received exceptional service and would like to leave a gratuity to
one of our professionals, you may do so at your discretion.
Cell phones and pagers
We
would greatly appreciate the turning off of these 2 items, as to contribute to the serene atmosphere we would like to sustain
for all of our guests.
Children
We welcome children
to participate in our salon and spa services. However, as a courtesy to our guests and as a safety precaution, we respectfully
request that children without an appointment do not accompany you to your scheduled service. If you find that you have a conflict,
we will be happy to reschedule your appointment for a better time.
Certain treatments should not be performed on those with severe medical conditions, pregnant,
or certain allergies. Please consult your physician and let our staff members know of any such condition so they can customize
your treatment accordingly.
